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Vendor Central shortage claims (PQV / SHORT)

By Mansoor, Amazon advertising specialist ·

Direct answer: Vendor Central shortage claims (PQV / remittance code SHORT) mean Amazon’s FC recorded fewer units than your invoice. They deduct first. Reconcile PO, ASN, packing list, and POD. Wait for Amazon’s auto-match when you can; dispute before the deadline showing in Vendor Central.

How the deduction shows up

  • Remittance code SHORT — shortage claim.
  • Invoice suffix -SC while open; -SCR if Amazon later matches a receipt and reverses.
  • Operational chargebacks (ASN, on-time PO, prep) are separate codes. Do not mix packets.

Amazon often runs an internal receipt match for several weeks after a PQV. Filing on day one can waste a dispute on an invoice that would have self-reversed. Filing after the portal deadline is an auto-deny. Use the date on the claim.

Packet

  1. PO qty, ASN qty, invoice qty, FC received qty.
  2. BOL / POD, carton counts, delivery date, seal if you have it.
  3. Dispute the missing quantity with that packet in Payments → Invoices / Review-Dispute Shortages.

FAQ

Should I dispute immediately?

Usually wait through Amazon’s receipt-match window (often ~35 days). Filing too early can waste the dispute on an invoice that would have self-reversed to -SCR.

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